Terms & Conditions

Conditions of Entry

Billabong Zoo has a few conditions in regard to Zoo Entry necessary for health and safety reasons and to ensure that other visitors and our animals are not disturbed or made to feel uncomfortable.

NO:  bare feet, bikes, skateboards, roller blades, self-propelled kids’ carts, pets or selfie sticks for phones, cameras or go-pros.

The Zoo closes at 5pm, last entry at 4.30pm.  No discount for late entry.

Companion cardholders

The entrance fee consists of one cardholder and one companion. Only the person whose photograph and details appear on the Companion Card can use the card. Companion Tickets cannot be used without the Companion Card cardholder being present. Companion Card cardholders must inform us of their requirement for a Companion Ticket at the time they book or purchase their own ticket. If cardholders cannot present their card, they will be charged for the Companion Ticket. Companion Cards cannot be used in conjunction with any other offer or Billabong Zoo Annual Passholder cards.

Billabong Zoo Annual Pass: Terms & Conditions 

The Annual Pass is valid for 12 months from the date of issue. It is to be used only by the persons included on the Annual Pass and identification must be provided when entering the Zoo. The Annual Pass is not transferrable and cannot be used by any other people not named in the Application. The Pass cannot be used as part of a group entry i.e. Schools, Birthday Parties or special Group functions. An Annual Pass cannot be used in conjunction with any special Zoo offer or promotion . A damaged or altered Annual Pass will be considered void. A replacement card costs $10. Billabong Zoo (Koala & Wildlife Park) reserves the right to refuse entry and/or cancel the issued Annual Pass if any of the conditions above are breached. Any child that turns three during the valid date of the Annual Pass will need to be paid for when entering the Zoo or an additional individual Annual Pass purchased. It may be advantageous to include and pay for a child under the age of three if they will turn three within a few months of the date of the Annual Pass. 

Photographs: In signing the Annual Pass application you permit Billabong Zoo to photograph the person/persons named on the application for the purpose of identification only. The Zoo will store the photographs securely and refer to them only for the purpose of identifying the person(s) at the time of entry. Photographs will not be shared or accessed by any other organisation.

Please note that our terms and conditions may vary and you will need to refer to our website for updates.

Billabong Zoo Gift Vouchers: Terms & Conditions

Zoo Gift Vouchers can be purchased in amounts of $20, $50 and $100 from our front desk or by credit card over the phone 6585 1060.

Your gift voucher is valid for 3 years following the date of purchase.  Please refer to Fair Trading for more information.

Your gift voucher may be used for admission to the zoo, an up-close personal encounter with our animals, in the Zoo Cafe or Zoo Shop.